Consumer information

for consumers according to §13 BGB

1. contractual partner of the customer/identity of the entrepreneur

Dr. Hönle AG
Lochhamer Schlag 1
82166 Gräfelfing
Germany

Management Board: Norbert Haimerl, Rainer Pumpe, Heiko Runge
Phone number: +49 89 85608 0
Fax number: +49 89 85608 148
Email address: uv@hoenle.de

2. Information on the ordering process

The following explains the steps you can take to place an order on shop.hoenle.de.

2.1 The customer can select products from the seller’s assortment without obligation and collect them in a so-called shopping cart via the “add to cart” button. Within the shopping cart, the product selection can be changed, e.g. deleted. Subsequently, the customer can proceed to the conclusion of the order process within the shopping basket via the button “Proceed to checkout”.

2.2 By clicking on the button “order with obligation to pay”, the customer submits a binding application to purchase the goods in the shopping basket. Before submitting the order, the customer can change and view the data at any time and go back to the shopping cart using the browser function “back” or cancel the ordering process altogether. Necessary details are marked with an asterisk (*).

2.3 The Seller then sends the Customer an automatic confirmation of receipt by e-mail, in which the Customer’s order is listed again and which the Customer can print out using the “Print” function (order confirmation). The automatic confirmation of receipt merely documents that the Seller has received the Customer’s order and does not constitute acceptance of the application. The
purchase contract shall only be concluded if the Seller has dispatched or handed over the ordered product to the Customer within 2 days or has confirmed the dispatch to the Customer within 2 days with a second e-mail, express order confirmation or sending of the invoice.

2.4 Should the Seller enable payment in advance, the contract shall be concluded upon provision of the bank details and request for payment. If the payment is not received by the Seller within 10 calendar days after sending the order confirmation, despite the due date,
the Seller shall withdraw from the contract with the consequence that the order shall lapse and the Seller shall have no obligation to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item in the case of advance payments shall therefore be made for a maximum of 10 calendar days.

3. The available contract languages

Only German is available as the contract language.

4. Information on the storage of the contract text

The text of the contract will be stored by the seller in digital form for the purpose of processing the contract and kept for 3 years. The text of the contract will also be sent to the customer by e-mail immediately after conclusion of the contract, including all terms and conditions of the contract. Here the customer can retrieve the text of the contract as long as the customer has saved this e-mail in his inbox. Should the customer need the text of the contract after he has already deleted the e-mail, the customer can request the text of the contract within the 3 years from the conclusion of the contract at uv@hoenle.de.
The supplier will then send the text of the contract to the customer again.

5. The available payment methods

We offer the following payment methods:

– PayPal
– American Express
– VISA
– MasterCard
– GiroPay

6. Notice of your statutory warranty rights

The statutory claims for defects exist without restriction.

7. Customer service information

You can reach our customer service at the following times under the respective means of communication mentioned:
Tel.: +49 89 85608 250, Mon-Thu from 8 am to 5 pm, Fri from 8 am to 3 pm
E-mail: uv@hoenle.de

8. Existing delivery restrictions and specific delivery times

For consumers (according to §13 BGB), delivery is only made to Germany.
Unless a different delivery time is specified for the specific product, our delivery time is 25-30 working days.

9. Shipping costs

The following shipping costs apply:
Country Shipping costs (flat rate)
Germany 0.- EUR

You will be informed of the shipping costs in the shopping basket system and on the order page.

10. Reference to the EU Commission’s dispute resolution platform

Online dispute resolution pursuant to Art. 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR), which can be found at http://ec.europa.eu/consumers/odr/.

12. Information on participation in alternative dispute resolution

The Seller does not participate in any alternative dispute resolution procedure.